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Cancellation and Change Policy.

Changes:

You can change any tour or activity 24 hours or more before the activity or tour begins. Changes can be made without fee or penalty.

Cancellations:

Any activity or tour can be canceled with 24 hour advance notice. All activities or tours canceled by you result in a 5% credit card processing fee.

Cancellations must be done by the person that made the reservation. We do not accept calls from other travel providers or a hotel concierge. This is to protect you from someone canceling your tour or activities.

In the event an activity or tour is cancelled by the tour operator, for any reason, and you are unable to reschedule, you will be receive an immediate (in 48 hours or less) 100% refund to your credit card.

(Normal refund time, for a tour reserved and charged in Mexico, can be 4 to 6 weeks. We can do it in 48 hours or less because we do our banking in U.S.A. not in Mexico.)

Notification of a cancellation must be received by CancunVista, 24 hours before the activity or tour is to begin, via:

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